When elite status and stacks of points fail to deliver, what actually separates a great hotel loyalty program from a mediocre one is how its people treat you when things go sideways.
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Booking a luxury stay used to mean accepting whatever cancellation terms a hotel handed you, but loyalty tiers have quietly rewritten those rules.
There's a particular kind of magic in walking into a hotel room and finding a chilled bottle of champagne waiting, condensation beading on the ice bucket, a handwritten card with your name spelled correctly.